Support and Help
This page addresses questions commonly asked about Clair, a voice- and text-capture and artificial-intelligence reflection tool. For assistance with a matter not addressed below, please contact support@getclairapp.com.
Getting Started
What is Clair? Clair enables you to capture your thoughts by voice or by text and generates private reflections and insights drawn solely from your own entries. It is a tool for clarity and self-reflection. It is not a healthcare, therapy, or crisis service.
Who can use Clair? Clair is intended for individuals eighteen (18) years of age and older who are located in the United States.
System requirements. Clair requires a compatible iPhone running a supported version of iOS.
Creating an account. You may sign up with Apple, Google, or email. Your entries are private to your account.
Subscriptions and Billing
Plans. Full access to Clair requires a subscription, which may include a free trial. Current pricing and any trial terms are presented within the App before you complete a purchase.
How billing works. Subscriptions, if offered, are purchased and billed through your Apple App Store account. A subscription automatically renews unless you cancel at least twenty-four (24) hours before the end of the then-current period. A free trial converts to a paid subscription unless you cancel before it ends.
How to cancel. Open the Settings app → tap your name → Subscriptions → Clair → Cancel Subscription, or use the App Store app by way of your account → Subscriptions. Cancellation takes effect at the end of the then-current billing period, and you retain access until that time.
Refunds. Purchases are administered by Apple, and refund requests are therefore submitted to Apple at reportaproblem.apple.com. Except where required by applicable law, fees are non-refundable.
Restoring purchases. If you reinstall the App or switch devices, use Settings → Subscription → Restore Purchases.
Your Data
Exporting your entries. You may export your entries as plain-text Markdown files using iCloud Sync, which writes them to a folder you designate (iCloud Drive is recommended so that your files remain in sync across your devices); enable it in Settings → iCloud Sync. You may also export a compressed archive of your entries from Settings → Export Journal.
Deleting entries. Entries that you delete are moved to Recently Deleted, from which you may restore them for thirty (30) days before they are removed.
Deleting your account. Go to Settings → Delete Account. This permanently deletes your account and removes your entries and stored files (voice recordings and photographs), subject to a limited backup window. This action cannot be undone.
How AI features work. Clair’s transcription and insight features operate by securely transmitting the relevant content of your entries to our third-party AI providers in order to generate your transcripts, insights, and related output. Before Clair first transmits your entries to these providers, it requests your permission. You may decline, in which case Clair will continue to store the entries that you capture, and you may enable or disable AI features at any time in Settings → AI features. Please see our Privacy Policy for details regarding how this information is handled.
Privacy and Security
- Your entries are private to you. We do not sell your data, and we do not use it for advertising.
- Content transmitted for AI processing is sent to our third-party AI providers solely to provide the applicable feature to you. Please see our Privacy Policy for details.
- You control AI processing. You may enable or disable AI features, and thereby grant or withdraw your consent, at any time in Settings → AI features.
- Data is encrypted in transit using TLS and encrypted at rest by our infrastructure providers, and you may enable an optional on-device app lock using Face ID or Touch ID.
- See our full Privacy Policy at getclairapp.com/privacy.
Common Issues
- Transcription did not complete. Check your internet connection and try again. Very short or silent recordings may not transcribe. If the issue persists, please contact support.
- An insight appears inaccurate. AI output is generated by software and may be inaccurate or incomplete. It is intended for reflection, not for advice. You may regenerate insights.
- The app lock will not unlock. Confirm that Face ID or Touch ID is enabled for Clair in your device settings.
- Difficulty signing in. Use the same sign-in method that you used to create your account.
A Note Regarding Well-Being
Clair is a self-reflection tool and is not a substitute for professional care. If you are experiencing a medical or mental-health emergency, call 911. If you are in crisis or are having thoughts of self-harm, call or text 988 (the Suicide & Crisis Lifeline).
Contact Us
For all inquiries, including general support, privacy questions, security reports, and legal notices, please contact support@getclairapp.com.