Legal

Terms of Service

Last updated: July 10, 2026

These Terms of Service (these “Terms”) constitute a binding agreement between you and Clair (“Clair,” “we,” “us,” or “our”), the operator of the Clair application and the website located at getclairapp.com (collectively, and together with all related features and services, the “Service”), and govern your access to and use of the Service.

1. Acceptance of these Terms

By creating an account, or by accessing or otherwise using the Service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must not access or use the Service. You agree that your electronic acceptance of these Terms has the same legal effect as a handwritten signature. If you accept these Terms on behalf of another person, you represent and warrant that you are authorized to bind that person to these Terms.

2. Eligibility

You must be at least eighteen (18) years of age and located in the United States in order to access or use the Service. By accessing or using the Service, you represent and warrant that you satisfy these requirements, that you have the legal capacity to enter into these Terms, and that you are not barred from using the Service under any applicable law. The Service is intended solely for users located in the United States and is not offered to users located elsewhere. We may suspend or terminate any account that we reasonably determine does not satisfy the requirements of this Section.

3. Your Account

You are responsible for the accuracy of your account information, for safeguarding your account credentials and device, and for all activity that occurs under your account. Your account is personal to you and may not be sold, assigned, or otherwise transferred. You agree to notify us promptly at support@getclairapp.com of any unauthorized use of your account. We may refuse, suspend, or terminate accounts as described in Section 16.

4. Subscriptions, Free Trials, and Billing

(a) Plans. Full access to the Service requires a paid, auto-renewing subscription. We may offer one or more subscription plans, and may offer a limited free trial. The available plans, then-current pricing, billing frequency, and any free-trial terms are presented to you within the App before you complete a purchase.

(b) Purchases are made through Apple. Subscriptions, if offered, are sold and processed through your Apple App Store account. Apple, and not Clair, bills you, manages your subscription, and administers cancellations and refunds, subject to Apple’s applicable terms (including Apple’s standard End User License Agreement). You authorize Apple to charge the applicable fees to your selected payment method.

(c) Auto-renewal. A subscription automatically renews at the then-current price for the same period unless you cancel at least twenty-four (24) hours before the end of the then-current period. A free trial automatically converts to a paid subscription at the conclusion of the trial period unless you cancel before it ends. The amount, frequency, and renewal terms are disclosed to you at the point of purchase.

(d) How to cancel. You may cancel at any time through your Apple App Store account settings → Subscriptions. Cancellation takes effect at the end of the then-current billing period, and you retain access until that time.

(e) Refunds. Except where required by applicable law, all fees are non-refundable, and partial periods are not refunded. Refund requests are administered by Apple at reportaproblem.apple.com.

(f) Price changes. We may change subscription pricing from time to time. Any change applies to future billing periods, and we (or Apple) will provide notice and, where required, obtain your consent before a changed price takes effect. Your continued subscription after a price change takes effect constitutes your acceptance of the new price.

5. License to Use the Service

Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, and revocable license to download and use the Service on Apple-branded devices that you own or control, solely for your own personal, non-commercial self-reflection. You shall not, and shall not permit any third party to: (a) copy, modify, reverse-engineer, decompile, disassemble, or create derivative works of the Service, except to the extent such restriction is prohibited by applicable law; (b) rent, lease, sell, sublicense, distribute, or otherwise transfer the Service; (c) circumvent, disable, or otherwise interfere with any security or access-control feature of the Service; (d) use the Service to develop a competing product or service, or to train any machine-learning or artificial-intelligence model; (e) employ any bot, scraper, or other automated means to access the Service; (f) remove, obscure, or alter any proprietary notice contained in the Service; or (g) use the Service in any unlawful manner or in violation of these Terms. We reserve all rights not expressly granted to you.

6. Your Content and the Limited License You Grant

(a) Ownership. As between you and us, you retain all right, title, and interest in and to the Entries you create (“Your Content”). We do not claim ownership of Your Content.

(b) Limited, service-purpose license. You hereby grant us a limited, non-exclusive, royalty-free, worldwide, and revocable license to host, store, back up, transmit, transcribe, process, display, and generate AI-derived reflections from Your Content solely for the purpose of operating, providing, securing, and improving the Service for you, to make Your Content available to any person to whom you grant access in accordance with Section 8, and to engage the service providers described in our Privacy Policy for those same purposes. This license does not grant us any right to sell, publish, or otherwise exploit Your Content, and it terminates when you delete the relevant content or close your account, except with respect to residual copies retained for the limited backup period described in our Privacy Policy or as required by applicable law.

(c) Your responsibilities. You represent and warrant that you hold all rights necessary to Your Content and that Your Content does not violate any applicable law or the rights of any third party. You are solely responsible for Your Content and for maintaining your own copies thereof (for example, by using the App’s export feature). The Service is not a backup or archival service, and we do not guarantee that Your Content will not be lost, corrupted, or rendered inaccessible.

(d) No obligation to monitor. We do not routinely monitor, review, or moderate Your Content, and we have no obligation to do so. Without limiting the foregoing, we have no obligation to review Your Content, or to identify, report, escalate, or respond to any content that may indicate a risk of harm to you or to any other person. We may, however, review, remove, or disable access to any content that we reasonably believe violates these Terms or applicable law.

7. AI Features; Not Professional Advice; Emergency Notice

(a) How AI features operate. The Service uses third-party artificial-intelligence providers to transcribe your recordings and to generate reflections, summaries, and insights, as described in our Privacy Policy. You are interacting with software, and not with a human being.

(b) AI output may be inaccurate. AI output is probabilistic in nature and may be inaccurate, incomplete, biased, or misleading (including so-called “hallucinations”). You should not rely upon AI output for any material decision, and you should independently verify any matter of importance.

(c) Not advice; no professional relationship. The Service and its AI output are provided for self-reflection and informational purposes only and do not constitute medical, mental-health, psychological, psychiatric, therapeutic, diagnostic, legal, financial, or other professional advice. Clair is not a medical device and does not diagnose, treat, cure, or prevent any condition. Your use of the Service does not create a physician–patient, therapist–client, attorney–client, or any other professional relationship. You should always seek the advice of a qualified professional with respect to any question concerning a medical or mental-health condition.

(d) Emergency and crisis notice. The Service is not intended for emergencies and does not provide crisis intervention. The Service does not monitor your Entries for indications of crisis or of a risk of harm, and no person reviews your Entries in real time. If you are experiencing a medical or mental-health emergency, call 911 or proceed to the nearest emergency room. If you are in crisis or are having thoughts of suicide or self-harm, call or text 988 (the Suicide & Crisis Lifeline, United States).

(e) Assumption of risk; release. You acknowledge and agree that you access and use the Service, and rely on any AI output, at your own risk. To the fullest extent permitted by applicable law, you hereby release, waive, and forever discharge the Clair Parties (as defined in Section 13) from any and all claims, liabilities, damages, losses, and expenses of every kind arising out of or relating to any decision made, action taken, or action not taken by you or by any third party in reliance on the Service or any AI output, including any such reliance for a medical, mental-health, psychological, legal, financial, or other purpose.

8. Shared Access to Your Content

(a) Grants of access. The Service may permit you to grant one or more other users limited access to designated portions of Your Content, and to the AI-derived reflections generated from it, upon the terms that you select within the App (each, a “Grant”). A Grant is made solely at your election.

(b) Your election; assumption of risk. You determine what content is made available under a Grant. You acknowledge that any person to whom you make a Grant may read, retain, reproduce, or further disclose the content made available to that person; that we do not control, and cannot control, the conduct of that person; and that you make a Grant at your own risk. You should not make a Grant to any person whom you do not trust, and you should not include within a Grant any content that you would not wish that person to see.

(c) Revocation. You may modify or revoke a Grant at any time within the App. Revocation operates prospectively only and does not affect content that the recipient has already accessed, retained, or recorded.

(d) Obligations of a recipient. If you receive access under a Grant, you shall access the content made available to you solely for the purpose for which the Grant was made; you shall not disclose that content to any other person; and you shall not use that content for any unlawful purpose, or in any manner that harasses, harms, or exploits the granting user. Your access terminates immediately upon revocation of the Grant.

(e) No liability. To the fullest extent permitted by applicable law, the Clair Parties shall have no liability arising out of or relating to any Grant, including the use, retention, or further disclosure of Your Content by any recipient.

9. Acceptable Use

You agree that you shall not use the Service to: violate any applicable law; infringe the rights of any person; upload or transmit unlawful content; harass, harm, or impersonate any person; interfere with or disrupt the Service or its security; circumvent any usage or rate limit; attempt to access another user’s data; or misuse the AI features to generate unlawful content. We may investigate and take appropriate action, including removing content and suspending or terminating accounts.

10. Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we handle information in connection with the Service. By using the Service, you acknowledge the practices described therein.

11. Intellectual Property; Feedback

The Service, including all software, design, text, graphics, logos, and the “Clair” name and associated marks, is owned by us or our licensors and is protected by applicable intellectual-property laws. Except for the limited license granted in Section 5, no right, title, or interest in or to the Service is granted to you, and all rights not expressly granted are reserved. If you submit any suggestion or feedback to us, you grant us a perpetual, irrevocable, worldwide, royalty-free, and sublicensable license to use such suggestion or feedback for any purpose, without any obligation to you.

12. Disclaimer of Warranties

THE SERVICE, INCLUDING ALL CONTENT, TRANSCRIPTIONS, AND AI OUTPUT, IS PROVIDED ON AN “AS IS,” “AS AVAILABLE,” AND “WITH ALL FAULTS” BASIS, WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT ANY DEFECT WILL BE CORRECTED, THAT YOUR CONTENT WILL BE PRESERVED OR FREE FROM LOSS OR CORRUPTION, OR THAT ANY TRANSCRIPTION OR AI OUTPUT WILL BE ACCURATE, COMPLETE, OR RELIABLE. Some jurisdictions do not permit the exclusion of certain implied warranties, and accordingly some of the foregoing exclusions may not apply to you.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:

(a) WE AND OUR OFFICERS, MEMBERS, MANAGERS, EMPLOYEES, AGENTS, AND SERVICE PROVIDERS (COLLECTIVELY, THE “CLAIR PARTIES”) SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER THEORY, AND EVEN IF A CLAIR PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

(b) THE CLAIR PARTIES’ TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE SHALL NOT EXCEED, REGARDLESS OF THE NUMBER OF CLAIMS, THE GREATER OF (i) THE AMOUNTS YOU PAID TO US (OR THROUGH APPLE FOR THE SERVICE) DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (ii) ONE HUNDRED UNITED STATES DOLLARS (US $100).

(c) THE FOREGOING LIMITATIONS CONSTITUTE AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN YOU AND US AND SHALL APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. NOTHING IN THESE TERMS LIMITS ANY LIABILITY THAT MAY NOT BE LIMITED UNDER APPLICABLE LAW, including liability for fraud, gross negligence, willful misconduct, or personal injury, or any non-waivable statutory right. Some jurisdictions do not permit certain of the foregoing limitations, and accordingly some portions of this Section may not apply to you.

14. Indemnification

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless the Clair Parties from and against any and all claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your access to or use of the Service; (b) Your Content; (c) any Grant that you make under Section 8; (d) your violation of these Terms or of any applicable law; or (e) your violation of the rights of any third party. We may assume the exclusive defense and control of any matter subject to indemnification by you, in which event you shall cooperate with us in asserting any available defense. You shall not settle any matter in a manner that imposes any obligation or any admission upon a Clair Party without our prior written consent.

15. Apple-Specific Terms

These Terms are entered into between you and Clair, and not with Apple, and Apple is not responsible for the Service. Apple has no obligation whatsoever to furnish any maintenance or support services with respect to the Service. In the event that the Service fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any) attributable to the Service; to the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the Service. Apple is not responsible for addressing any claim relating to the Service, including any product-liability, legal or regulatory, or intellectual-property claim. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce these Terms against you. You represent and warrant that you are not located in a country that is subject to a U.S. Government embargo and that you are not listed on any U.S. Government list of prohibited or restricted parties.

16. Term; Suspension; Termination

These Terms remain in effect while you access or use the Service. You may cease using the Service and delete your account at any time. We may suspend or terminate your access to the Service, with or without notice, if you violate these Terms, if we reasonably determine that such action is necessary to protect the Service or any person, or if we discontinue the Service. We may also modify, suspend, or discontinue the Service, or any part or feature of it, at any time, with or without notice; to the fullest extent permitted by applicable law, we shall not be liable to you or to any third party for any such modification, suspension, or discontinuance. Upon any termination, the license granted in Section 5 immediately terminates, and we may delete Your Content in accordance with our Privacy Policy. You are solely responsible for exporting Your Content before your account is closed or terminated. Those provisions that by their nature should survive (including Sections 6(b) through 6(d), 7, 8(b) through 8(e), 11 through 15, and 17 through 25) shall survive.

17. Amendments to these Terms

We may amend these Terms from time to time. If an amendment is material, we will provide notice by reasonable means (which may include notice within the App or by email) and will revise the “Last updated” date set forth above, and, where required, we will request your acceptance of the amended Terms before your continued use. For non-material amendments, your continued use of the Service after the amendment takes effect constitutes your acceptance. If you do not agree to an amendment, you must cease using the Service.

18. Governing Law and Venue

These Terms, and any dispute arising out of or relating to these Terms or the Service, are governed by the laws of the State of Maryland, without regard to its conflict-of-laws principles, and the United Nations Convention on Contracts for the International Sale of Goods shall not apply. Subject to the arbitration agreement in Section 19, you and we submit to the exclusive jurisdiction of the state and federal courts located in the State of Maryland, and waive any objection to venue in such courts.

19. Dispute Resolution; Binding Arbitration; Class-Action and Jury Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

(a) Informal resolution. Before commencing any arbitration, you agree first to contact us at support@getclairapp.com with a written description of the dispute and to afford us sixty (60) days within which to resolve it informally. This requirement is a condition precedent to arbitration.

(b) Binding arbitration. If we are unable to resolve a dispute informally, you and we agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved exclusively by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (and its Mass Arbitration Supplementary Rules, where applicable), rather than in court, except as otherwise provided in this Section. The arbitration shall be conducted in the State of Maryland or, at your election, by telephone or videoconference or in the county of your residence. Judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

(c) Class-action and jury waiver. You and we agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, representative, or private-attorney-general proceeding. You and we waive any right to a trial by jury. The arbitrator may not consolidate the claims of more than one person and may not preside over any class or representative proceeding. If this class-action waiver is held to be unenforceable as to any particular claim, then that claim (and only that claim) shall be severed and proceed in court, and the remainder of this Section shall remain in full force and effect.

(d) Thirty-day right to opt out. You may opt out of this arbitration agreement by delivering written notice, within thirty (30) days of the date on which you first accept these Terms, to support@getclairapp.com, stating your name, the email address associated with your account, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other provision of these Terms.

(e) Exceptions. Either party may (i) bring an individual claim in small-claims court if it qualifies, and (ii) seek injunctive or other equitable relief in a court of competent jurisdiction with respect to any intellectual-property or unauthorized-access claim. Consistent with the federal Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act, a claim of sexual assault or sexual harassment is not subject to mandatory arbitration, at the electing party’s option.

(f) Delegation. The arbitrator has exclusive authority to resolve any threshold question concerning the arbitrability, scope, or enforceability of this Section, except for the class-action waiver in subsection (c), which shall be decided by a court.

(g) Arbitration fees. The payment of all filing, administration, and arbitrator fees is governed by the AAA Consumer Arbitration Rules.

20. Limitations Period

To the fullest extent permitted by applicable law, any claim arising out of or relating to the Service or these Terms must be filed within ONE (1) YEAR after the claim accrued; otherwise, such claim is permanently barred.

21. DMCA; Copyright

We respect the intellectual-property rights of others. If you believe that any content available through the Service infringes your copyright, please send a notice containing the information required by the Digital Millennium Copyright Act to support@getclairapp.com. We may, in appropriate circumstances, disable or terminate the accounts of users who are repeat infringers.

22. Export Control and Sanctions

You represent and warrant that you are not located in, and are not a national or resident of, any country subject to a U.S. Government embargo, that you are not listed on any U.S. Government list of prohibited or restricted parties, and that you will comply with all applicable export-control and sanctions laws.

23. Force Majeure

We shall not be liable for any delay in or failure of performance resulting from any cause beyond our reasonable control, including any act of God, natural disaster, internet or provider outage, labor dispute, or governmental action.

24. Miscellaneous

25. How to Contact Us

For any notice or question relating to these Terms, please contact us at support@getclairapp.com.